Emerald Roots Privacy Policy

At Emerald Roots, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you interact with our site, services, or dine with us.

1. Information We Collect

We collect information to provide and improve our fine dining experiences, bespoke private events, culinary workshops, wine pairing dinners, and catering for exclusive occasions. This includes:

• Personal Identification Information: Your name, email address, phone number, and physical address when you make reservations, inquiries, or book an event.
• Dietary Preferences and Allergies: Information you provide to help us ensure a safe and enjoyable dining experience.
• Payment Information: Details required to process payments for reservations, events, or services. Please note, we do not store full credit card numbers on our servers. All payment processing is handled by secure, third-party payment gateways.
• Event Details: Information related to your private events, such as dates, guest counts, and special requests.
• Correspondence: Records of communications when you contact us for support or inquiries.
• Website Usage Data: Information about how you interact with our site, including IP addresses, browser types, visit duration, and pages viewed, collected through cookies and similar technologies. This helps us improve our online presence and service delivery.

2. How We Use Your Information

The information we collect is used to:

• Process and confirm your reservations and bookings for events or workshops.
• Provide personalized culinary experiences, including accommodating dietary needs and preferences.
• Communicate with you regarding your bookings, services, and any inquiries.
• Process payments and issue invoices.
• Manage and execute bespoke private events and catering services.
• Improve our services, website, and overall guest experience.
• Comply with legal obligations and resolve disputes.
• With your consent, send you updates, promotions, or newsletters about Emerald Roots’ offerings.

3. Sharing Your Information

Emerald Roots does not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our business, such as payment processors, reservation systems, and IT support, under strict confidentiality agreements.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and access control procedures. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

6. Your Rights (GDPR and Other Laws)

Depending on your location, you may have the following rights regarding your personal data:

• The Right to Access: Request copies of your personal data.
• The Right to Rectification: Request correction of inaccurate or incomplete data.
• The Right to Erasure: Request that we erase your personal data under certain conditions.
• The Right to Restrict Processing: Request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: Object to our processing of your personal data under certain conditions.
• The Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.

7. Cookies & Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "last revised" date at the top of the policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Emerald Roots

88 Amoy Street, Unit 01-01

Singapore, Central Area, 069897

Singapore